Refund policy

EASY SIZE EXCHANGE — 7 DAYS
• Size not right? You can exchange it for another size within 7 days of delivery.
• This applies to all products, including items bought on sale or during promotions.
• The product must be unused and unaltered, in its original packaging, with the price label and tags attached, along with the invoice.
• Exchanges are subject to stock availability. If your size is not available, you can choose another design of the same price.

DAMAGED OR WRONG ITEM
• If the product you receive is damaged, stained, defective, incomplete, or does not match the size you ordered, tell us within 7 days of delivery and we will exchange it.
• Please share photos of the issue on WhatsApp or by email so we can process it quickly.

HOW TO REQUEST AN EXCHANGE
• WhatsApp us at +92 302 0652722 or email mughaliazcustomercare@gmail.com with your Order ID and the reason for the exchange.
• Working hours: Monday to Saturday, 9:00 AM to 6:00 PM.
• You are responsible for the cost of sending the item back to us.

PLEASE NOTE
• We do not offer cash refunds; exchanges only.
• Colours may look slightly different due to screen settings and photo lighting, so colour difference alone is not a reason for exchange.
• If a product you bought at full price later goes on sale, the exchange will be made at the sale price.
• Exchanges or refunds are not available for international orders.
• We may cancel an order at any stage if the product is unavailable; you will be informed by phone or email.

PROCESSING TIME
• We aim to process exchanges within 2–3 working days after we receive the item.
• During busy periods, please allow up to 14 working days.